jeudi 27 octobre 2016

Dog School Development Officer

Reporting to:

Dog School Manager


Dog School Locations, throughout the UK.

July  2016

Dogs Trust Dog School is a recent initiative to establish a nationwide delivery of dog training and education for dog owners in their local communities. Dog training classes, preventative behavioural advice, and the promotion of all of the aspects of responsible dog ownership along with the reassurance of it all being Dogs Trust will help ensure that owners have a positive and fulfilling relationship with their dogs.

Reporting to the Dog School Manager, the Dog School Development Officer will be responsible for helping to support Dogs Trust Dog Schools to deliver the highest standards of dog training and preventative behavioural advice, whilst helping the Head Coaches to identify ways in which they can maximise their reach to the highest number of dogs and owners within their area. They will assist with the development of new Dog Schools, staff induction and performance management.


  • To develop and maintain a thorough understanding of Dogs Trust, our mission, ethos and objectives.

  • To assist Dog School Manager in the recruitment of new dog school teams and existing vacancies available through targeted advertising, screening CVs and interviewing candidates.

  • To assist in the induction of new teams and team members including the presentation of relevant course material during induction days, completing starter paperwork, ordering uniform, co-ordinating training for individuals and settling them into their new locations whether that be Rehoming Centres or City Centre.

·       To maintain an up to date knowledge of Dog School plans, development and performance at all times.
  • To develop auditing tools by which to assess the standards of performance across all the Dog Schools, implement these tools and report on the results to the Dog School Manager.
  • To support the Head Coaches to maximise their marketing opportunities including helping them develop relationships with local businesses and other rescues, identifying areas to target with leafleting, researching local events to attend, identifying local advertising opportunities, ordering marketing materials and making the best use of opportunities within Rehoming Centres including training for centre teams on best methods of referral.
  • To work with staff and their line managers to identify staff training needs.  To liaise with the Dog School Manager, Dog School Coach Trainer, Head of Training and Behaviour and Clinical Animal Behaviourist to devise and deliver appropriate training and development.
  • Contribute to the development of the courses and products offered by Dog School based on feedback received from Dog School employees and customer feedback on the completion of courses.  This will involve the analysis of feedback received to ensure that the classes, workshops and seminars offered are meeting customer expectations as well as delivering Dog School’s aims and objectives of preventing problem behaviours in pet dogs.
  • Assist the Dog School Manager in identifying opportunities for new Dog School locations based on research into the local area and the demand for training classes, availability of trained staff and suitable office space and training venues.  To assist in the induction and appraisal of new Dog School teams.
  • Assist Dog Schools not based in a Rehoming Centre in identifying suitable office space for admin days including carrying our due-diligence such as health and safety requirements and liaising with the legal department regarding contracts.
  • Assist Dog Schools in finding suitable venues within budget to hold classes that are in areas of high populations, where there is a demand for training classes and considering other providers in the area.
  • Provide Dogs Trust digital team with updates to Dogs Trust website information including details on Dog School classes, information, photos, promotion of workshops and seminars and behavioural content so that the website remains up to date.
  • Liaise with the contact centre to ensure that all of the information that is held by them is up to date so that employees of the contact centre are issuing the correct information to customers.
  • Assist Dog Schools in developing their relationships with other departments within Dogs Trust eg. Campaigns, Education and Supporter Relations to ensure that we are able to offer appropriate support when required and develop new initiatives between departments.
  • Ensure that all relevant Health and Safety procedures, as deemed necessary after assessment of risk, are implemented and followed.
  • To report to the Dog School Manager and Head of Training and Behaviour as necessary on all developments and issues within each Dog School location.

Person Specification

The Dog School Development Officer will:
  • Have demonstrable experience of managing a team to achieve targets and objectives.
  • Have experience in recruiting and effectively inducting new staff members.
  • Have good IT skills, including Excel and Word and the ability to be able to analyse, summarise and report data.
  • Demonstrate proficiency in managing standards, using auditing tools.
  • Have good communication skills, both verbal and written, and good organisational and interpersonal skills
  • Be able to work independently, organised and able to develop and prioritise his or her own workload.
  • Be a self-motivator with huge amounts of energy, commitment and enthusiasm
  • Have experience of understanding and managing budgets.
  • A knowledge of dog ownership and dog training and behaviour would be beneficial, but not essential.

Must possess a full UK manual driving licence and be prepared to travel to various locations across the UK.